Association Customer Service Representative

Job Summary: We are seeking a detail oriented and customer-focused individual to join our association team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our members and ensuring their needs are met.
Duties: - Maintaining lockboxes and affiliated records for REALTORS.
- First point of contact for members, helping to assist with resources available.
- Communicate with customers via phone, email, and text to address inquiries, resolve issues, and provide information about our products and services.
- Analyze customer interactions to identify trends and areas for improvement in order to enhance the customer experience.
- Provide accurate and timely information to other team members for billing.
- Assist with supply ordering for in-house stock.
- Maintain member records and reporting by updating account information and documenting interactions in the online system.
- Collaborate with other departments to resolve customer issues and escalate any complex cases when necessary.
Experience: - Previous experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written, with strong phone etiquette.
- Ability to have professionalism and empathy in all situations.
- Strong problem-solving skills and ability to think quickly on your feet.
- Must be familiar with Microsoft Word programs.
- Must be able to multitask and be extremely detail oriented.
We offer paid time off, a flexible schedule and opportunities for career growth within our organization.
If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.
Please note that all positions at our company are paid positions.
We do not offer unpaid internships or volunteer opportunities.
Job Types: Full-time, Part-time Pay: $14.
00 - $15.
00 per hour Expected hours: 35 – 40 per week Benefits: * Flexible schedule * On-the-job training * Paid time off * Professional development assistance Experience level: * 3 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person