Hotel Front Desk Agent

Responsibilities: - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with check-out process and ensure all payments are processed correctly - Perform night audit duties, including reconciling daily transactions, preparing reports, and balancing accounts - Handle guest complaints or concerns promptly and effectively, ensuring guest satisfaction - Maintain a clean and organized front desk area - Answer phone calls and direct them to the appropriate department or staff member - Assist with other administrative tasks as needed Experience: - Previous experience in hospitality management or front desk operations is preferred - Knowledge of hotel reservation systems and phone systems is a plus - Bilingual/multilingual skills are highly desirable for effective communication with international guests - Strong customer service skills with a focus on providing exceptional guest experiences - Excellent phone etiquette and communication skills This position offers an opportunity to work in a dynamic hospitality environment where you can utilize your customer service skills while gaining valuable experience in hotel management.
Advancement opportunities available.
If you are a detail-oriented individual with a passion for providing excellent guest services, we would love to hear from you.
Job Type: Part-time Pay: $10.
00 - $11.
00 per hour Expected hours: 24 – 36 per week Benefits: * Employee discount Schedule: * 8 hour shift * Day shift * Evening shift * Morning shift * Night shift Work setting: * In-person Work Location: In person