JOB TITLE:
MOD (Manager on Duty)
DEPARTMENT:
Floor Operations
REPORTS TO:
Floor Operations Lead
CLASSIFICATION:
Key
FSLA STATUS: Nonexempt
PAY LEVEL: Salary
CLOSING DATE:
LOCATION: Grand Lake Casino
EDUCATION: High school diploma or G.
E.
D.
EXPERIENCE: Customer service, supervisory, and at least 1–2 year(s) casino operations experience required
LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued ID
PHYSICAL REQUIREMENTS: Must be able to stand for extended periods of time; stoop, bend, twist and lift up to 35 pounds regularly.
WORK ENVIRONMENT: Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, bright & flashing lights.
JOB SUMMARY: Responsible for managing and overseeing the activities of the Casino during assigned shift.
SPECIAL WORKING CONDITIONS:
ESSENTIAL FUNCTIONS:
Oversees all departments when managers are not present
Supervises leads and delegates tasks and authority
Develops, applies, and maintains a friendly, courteous rapport with guests and staff
Responds to guest and staff concerns and complaints
Solves problems with professionalism and compassion
Ensures adequate coverage for all departments
Verifies and authorizes slot related transactions
Maintains a thorough knowledge of all departments' operational policies, procedures, and regulations
Stays up to date on all special events and promotional activities
Ensure staff members are following established guidelines with regards to appearance
Communicates with department managers to ensure efficient operations
Investigates incidents; interviews witnesses and drafts legible, factual reports
Operates hand-held radio, speaking clearly, using established signals & codes
Has the ability to remain calm in emergencies or stressful situations
MINIMUM JOB QUALIFICATIONS:
Reliable transportation
At least 21 years of age
Written and verbal communication skills
Multitasking skills
Adaptability
This job description in no way states or implies that these are the only duties to be performed by this employee.
He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
Grand Lake Casino is an Indian Preference Employer.
You must be able to pass drug screens with negative results.
Whatsapp
