Hall's Culligan in Joplin is currently seeking a Customer Service Representative to join our office support team.
We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.
This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.
The right person will be have the ability to answer multi-line phones, successful in handling customer issues, and experience communicating with field staff in a service oriented industry.
If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you!
WHY SHOULD YOU WORK FOR CULLIGAN?
Great full-time, Monday-Friday schedule
Career advancement opportunities
Stable and growing, family oriented company
We like to promote from within!
Responsibilities:
Answer incoming calls from our very important customers
Resolve any product or service related issues; follow up to ensure complete customer satisfaction
Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
Prepare sales commissions and payroll for final processing at our corporate office (must be proficient in Excel)
Take payments and maintain customer records by updating account information
Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.
)
Qualifications:
Customer service and multi-line telephone experience preferred
Must be proficient in Microsoft Office
Account collections experience preferred
Ability to prioritize tasks in a fast paced fun environment
Strong work ethic (honesty and integrity are key for this position and to our organization)
Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
Exceptional problem solving skills
Ability to work independently
Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.
O.
T.
physical, as applicable.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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