```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries and requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
```Experience```
- Previous experience in a customer service role, preferably in the hospitality industry
- Familiarity with phone systems and phone etiquette
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Bilingual skills (multilingual) are a plus, especially if fluent in languages commonly spoken by hotel guests
- Knowledge of hotel operations and guest services is beneficial
As a Front Desk Agent, you will be the first point of contact for our guests.
Your friendly demeanor, excellent communication skills, and attention to detail will ensure that our guests have a positive experience from check-in to check-out.
If you enjoy working in a fast-paced environment and have a passion for providing exceptional customer service, we would love to have you join our team.
Please note that this position may require working evenings, weekends, and holidays as needed.
If you meet the qualifications listed above and are interested in this opportunity, please submit your resume for consideration.
We look forward to hearing from you!
Job Type: Part-time
Pay: $8.
00 - $10.
00 per hour
Expected hours: 16 – 40 per week
Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Evening shift
* Every weekend
* Holidays
* Monday to Friday
* On call
* Overnight shift
Work setting:
* In-person
Ability to Relocate:
* Coffeyville, KS 67337: Relocate before starting work (Required)
Work Location: In person
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