Guest Service Agent- Fairfield Inn by Marriott Joplin

*Guest Service Agent* *SUMMARY:* To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
*RESPONSIBILITIES:* * Provide the highest quality of service to the customer at all times.
Promptly and effectively deal with guest complaints and requests.
* Check guests in and out efficiently and in a friendly manner.
* Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
* Handle guest mail and messages per established procedures.
Be very knowledgeable of Rewards program and promotions.
* Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
* Take reservation requests efficiently.
* Answer switchboard in accordance with standards of proper telephone etiquette.
* Block rooms and handle special requests.
* Monitor room availability.
* Handle safe deposits by guests per established procedures.
* Keep lobby, back office and desk area clean and presentable.
* Have a thorough knowledge of emergency and security procedures.
* Offer and properly handle requests for wake-up calls.
* Know how to clean guest rooms to standards.
* Open and close shift; make cash drops.
* Ensure all credit cards, cash, and change fund are balanced throughout each shift.
* Inform management of any guest or systems related complaints or problems.
* Communicate with incoming staff and management by logging pertinent information in the pass on log.
* Keep maintenance informed of all maintenance needs.
* Pass on guest lost and found inquiries to management or supervisors.
* Assist in marketing effort by completing Company Tracking nightly.
* Must wear proper uniform at all times in accordance with the Standards of Appearance.
Have a thorough knowledge of emergency procedures.
* Practice safety standards at all times.
* Be able to move luggage or packages weighing up to 40 lbs.
* Each associate will be required to follow the rules as found in the M&R Employee Handbook * Perform other duties as assigned by management, of which employee is capable of performing Job Type: Full-time Pay: From $13.
00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Day shift * Evening shift * Holidays * Morning shift * Night shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Joplin, MO 64804: Relocate before starting work (Required) Work Location: In person